VerifiedHive CRM help

Put a quote form on your store

Build a form, publish it, and put it on your store as a page, a product page button, or both, so requests arrive as leads instead of emails.

A form is how a request becomes something you can work on. Every send arrives under Leads with the answers and any files attached, instead of sitting in an inbox.

1. Build it

  1. In Forms, press Create form, pick a template and press Use this template.Mockup / quote request and Business account application are the two worth starting from.
  2. Change the questions on Questions and the colours on Look.
  3. Press Publish form.A form shows nothing at all on your store until it is published, and a button whose form is a draft hides itself.
The Forms page listing three published forms with their form ID, question count, submissions and Edit, Open and Share actions.
Your forms, each with its Form ID. The blocks on your store find a form by that ID.

2. Put it somewhere

A form has its own page on your store the moment it is published, and you can also place it on a page you already have. Both work at once.

  1. On the form's Share tab, press Add to theme.The theme editor opens with the form already in place.
  2. Press Save in the theme editor.

3. The other ways in

Settings, Storefront lists everything the app can add to your theme, each with a button that opens the theme editor with the block already placed.

The Storefront tab of Settings, explaining the five things the app adds to a theme and showing Add to a page, Add to the home page and Add to product pages buttons for the Form block.
Settings, Storefront. Nothing changes on your store until you press Save in the theme editor.

Questions worth knowing about

A File upload question takes images, PDF, AI, EPS, PSD, Word, Excel, CSV, text, ZIP and MP4 or MOV, up to 20 MB each, and up to 10 files when you tick Allow multiple files. The files arrive with the lead and are kept in your store's Shopify Files.

Any question can be set to Only show this field conditionally, so the company questions appear only when someone says they are buying for a business.

Keeping junk out

Those same limits catch you when you test a form over and over. If a test send does not arrive, wait a while or test from another device, then search Leads for the email you used.

What the shopper sees afterwards

The form's Success message, or the page you set as Redirect URL under After submit. The app does not email the shopper, so the reply comes from you.

What trips people up

Check you have it

You added the form block, but the page shows nothing. What do you check first?

That the form is published (Publish form), and that you pressed Save in the theme editor.

Short answers on this

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